Monday, January 3, 2011

Great Way to Start the New Year

Folks, I buy a lot of 'books' for my friends and families that I have made from my scrapbook pages.  I have used many different companies.  All have their good points and bad points.  Inkubook, Shutterfly, Mixbooks and more. 

The great start to this year was due to Shutterfly.  I had ordered a 12 x 12 book for my in-laws for Christmas and a second one for my husband.  It was a scrapbook of our trip to New Jersey Shore. 

I got it done and delivered by the first of December.  The in-laws were ecstatic and loved it.  When we went to visit them the week after Christmas, they showed me their book.  I was devastated.  One of the pages of the book came out in black and white.  It was suppose to be in color to match the opposing page.  Sigh.  I didn't have my camera but my father-in-law had his.  He took a picture for me and emailed it to me.  Yesterday, Sunday, I put together an email letting Shutterfly know what had happened and asked if there was any way I could get it fixed.  Figuring I would have to send the other book back and get a 'repair' job or something. 

This morning I checked my email and to my surprise I already had an answer.  They said it was their mistake, a new book was being printed at no charge and being mailed at no charge to my in-laws.  Folks, this is a.l.m.o.s.t a month after I had it initially done.  I have to say Shutterfly impressed me.  They responded quickly and beyond my expectations of corrective action. 

Here are the two pages, the first was in color, the second was the one in black/white:

template: awp_template15 modified
paper, elements: digitreat beach
fonts: segoe print

template: riemer
paper, elements: digitreat beach
fonts: segoe print

1 comment:

  1. Just one more reason to use a trusted company. Thanks for the info sis.


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